Howard comes into your office and tells you that he tried to apply online for the Emerald Advance Loan but was prompted to come in due to being unable to verify his income What can you do to help howard log into Howard's EAL online application and help troubleshoot where he left off Contact tech support to ask that they reset Howard's application Tell Howard that there is nothing you can do, and he will have to wait until next year to apply again Access Howard's application and continue from the income verification portion
To assist Howard with his Emerald Advance Loan (EAL) application, you can take the following steps: 1. **Log into Howard's EAL Online Application**: Help Howard log into his online application. Ensure he has his login credentials ready. If he has trouble logging in, verify that he is using the correct username and password. If necessary, assist him in resetting his password. 2. **Troubleshoot the Income Verification Issue**: Once logged in, navigate to the section where the income verification is required. Review the information Howard has entered to ensure it is accurate and complete. Common issues might include incorrect income figures, missing documents, or mismatched information. 3. **Gather Necessary Documentation**: Advise Howard to gather any necessary documents that can verify his income, such as recent pay stubs, W-2 forms, or tax returns. These documents can be uploaded to the application if required. 4. **Contact Tech Support if Needed**: If the issue persists and you cannot resolve it through the application, contact the technical support team for the Emerald Advance Loan. They may be able to reset the application or provide further guidance on how to proceed. 5. **Provide Guidance on Next Steps**: If Howard is unable to complete the application online, advise him on alternative options, such as visiting a local branch or contacting customer service for further assistance. By following these steps, you can help Howard address the income verification issue and continue with his loan application process.
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